Information for Librarians Also contact Deb Aggertt, 217-558-1945.

Technical Tips Getting the most out of your chat session Enter your email address to receive a complete transcript with links to all websites visited during your session Use Internet Explorer or Netscape 6.01 or lower, and have "session cookies" enabled in your browser Clear your cache or you may be disconnected: Internet Explorer: go to Tools > Internet Options      click on “Delete Files” then “OK” Netscape: go to Edit > Preferences > Advanced > Cache >      click “Clear Cache” Disable or reconfigure your firewall (Norton Internet Security, etc.) or you may not be able to see the chat from the librarian. Remember to re-enable the firewall afterwards! Check your firewall's documentation for instructions. If you don't want to disable the firewall, please be thorough when asking your question. You'll receive an email response shortly Use the forward, back and refresh buttons provided in the software - not the ones on your browser! Don't try to bookmark (add to Favorites) or print anything during the session - wait for the emailed transcript If you must open a second browser while connected, please use the "start" menu or taskbar shortcut. Using Control "n" or File "new" will end the session Ask?Away is a consortium of Illinois and Wisconsin libraries and is funded by the Illinois State Library/Secretary of State Jesse White with a grant from the Institute of Museum and Library Services (IMLS). This site is hosted by the NorthStarNet Community Information Network.