Project Information:(for Librarians)
Project Coordinator:
Natalie Tagge
Ntagge@ilsos.net
217-557-6329
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TRAINING INFORMATION
Note: You will get the powerpoints AND TALKING POINTS for all the powerpoints (to assist you when you do training) Just download the powerpoint to your desktop and then print it off from there.
OCLC Training Sessions Sign-up (via LiveMeeting)
- Recording of April 12 QP and 24/7 Cooperative training (Windows media)
- Recording of April 20 QP and 24/7 Cooperative training (Windows media)
"Best Practices" Sessions
- September 21, 2006--Louise Greene on Chatting With Teens
- January 18, 2007--Bill Pardue on link placement and VR Promotion
- Previous sessions
Other Training Materials/Events
- AskAway Training/Meetings Calendar
- Power Points from Debbie's training
- Training Documents and background reading (on OCLC's site)
- AskAway Standards for Service
- Competencies for using QuestionPoint flash-based chat
- Competencies for Answering E-mail Questions
- Queue Selection in Flash Chat
- Virtual Reference Adventure (from RUSA)
| Ask?Away is a consortium of Illinois and Wisconsin libraries and is funded by the Illinois State Library/Secretary of State Jesse White with a grant from the Institute of Museum and Library Services (IMLS). |
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